// Problem
The challenge
Sales, finance, and operations were each reading from a different system. Stock-on-hand on the website didn't match the warehouse, and finance was reconciling invoices against three sources every month-end.
// Solution
What we built
A central integration layer that normalizes inventory, customer, and order entities across QuickBooks, Salesforce, and the legacy ERP. Webhook-driven sync with idempotency keys, retry, and a manual reconciliation console for the rare conflict.
- Single canonical product and customer schema
- Real-time push from any system, eventually consistent
- Audit log for every cross-system write
- Dead-letter queue with operator UI
// Outcome
Results
Month-end close compressed from 4 days to 1. Website inventory accuracy moved from approximately 78% to over 99%. Sales no longer overcommits on stock that's already promised.
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