The challenge
Critical infrastructure knowledge lived in spreadsheets, ticket history, and a few people's heads. Without a reliable model of configuration items and their relationships, change management was guesswork and outages came from "we didn't know that depended on this."
What we built
A purpose-built CMDB, delivered across the full project lifecycle — requirements gathering, scope definition, change management, development, testing, and deployment.
- A flexible configuration-item model capturing assets, services, and the relationships between them
- Automated discovery and reconciliation to keep records honest instead of stale
- Service mapping and impact analysis so a proposed change shows its blast radius before approval
- Role-based access, audit history, and integration hooks (REST API) into change and incident workflows
How it works
A normalized relationship graph backs the CMDB, with discovery feeds reconciling against the authoritative record on a schedule. Impact queries traverse dependencies to answer "what else does this touch?" The API lets change-management and monitoring systems both read from and contribute to a single shared model.
Results
- One trusted source of truth for assets, services, and dependencies across the enterprise
- Change risk made visible up front through dependency-aware impact analysis
- A foundation for cleaner incident response, capacity planning, and audit readiness
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